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Turnaround, shipping and availability estimates
Any stated laboratory turnaround generally begins only after the correct laboratory
receives a complete order and an eligible sample, unless the product page states otherwise.
Turnaround, delivery and availability statements are estimates unless expressly
guaranteed in writing. Postal or courier service, weather, customs, incorrect
addresses, sample quality, recollection, laboratory workload, technical issues,
holidays and events beyond reasonable control may cause delays.
Review our Shipping and Returns Policy.
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Sample reports, testimonials and case studies
Sample reports illustrate possible structure and presentation. They may not contain
every section, limitation or outcome included in an individual report.
Testimonials, reviews and case studies describe individual
experiences or illustrative situations. They are not veterinary evidence and do not
guarantee that another dog will receive a similar result or benefit.
Images, diagrams and examples may be simplified and may not show the exact kit,
laboratory process or biological mechanism.
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Comparisons and third-party brands
Content in our comparison section is provided for general
consumer information. Third-party products, methods, prices, claims and policies
may change after publication.
A comparison does not imply endorsement, partnership or affiliation unless expressly
stated. Customers should verify material information with the relevant provider before
relying on a comparison or purchasing decision.
Objective effectiveness, accuracy and performance claims must be supported by
evidence appropriate to the claim; a disclaimer does not correct a misleading
product-page impression.
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Third-party laboratories and service providers
We may use independent laboratories, couriers, payment processors, hosting providers,
software providers and other contractors to provide parts of the Services.
These providers may have their own methods, reference data, limitations, terms,
privacy practices, turnaround times, retention procedures and service interruptions.
A reference to accreditation, certification or a quality standard applies only to the
laboratory, method, service and scope for which that status is current and expressly stated.
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Privacy and test information
Orders, customer details, animal information, samples and reports may involve
collection, processing, storage and disclosure by DogAllergyTest.ca and relevant
service providers.
Review our Privacy Policy for information about how
personal information is handled.
Do not send unnecessary human medical information, government identifiers or other
sensitive documents through ordinary email or website forms.
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Customer-support limitations
Customer support can help with product information, ordering, kit instructions,
shipping, sample receipt, report access, billing and account questions.
Support staff cannot:
- diagnose a dog or determine why symptoms are occurring;
- prescribe or recommend individualized treatment;
- direct changes to prescription medication;
- formulate immunotherapy;
- provide emergency assistance; or
- replace a veterinarian.
Visit our FAQ, Support Centre or
Contact page.
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Canada-wide and provincial limitations
Veterinary practice, telemedicine, laboratory services, consumer protection and
animal-welfare requirements may vary by province or territory.
Customers and professional users are responsible for determining whether a product,
collection method, report or proposed use is permitted and appropriate in their jurisdiction.
References to Ontario or Canada-wide availability do not mean that the website
provides regulated veterinary services in every province or territory.
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Relationship with other policies
This disclaimer should be read together with:
Product-specific terms control where they address a matter more specifically.
Nothing in this disclaimer removes a right, remedy, warranty, duty or liability that
cannot lawfully be excluded or restricted.
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Updates to this disclaimer
We may update this disclaimer to reflect changes to products, laboratories,
scientific information, legal requirements or business practices.
The revised version becomes effective when published on this page unless a later
date is stated. The “Last updated” date identifies the most recent revision.
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Contact us
Questions about a product, kit, order or report can be submitted through our
Support Centre or
Contact page.
Customer support provides administrative assistance only and does not replace
veterinary care, professional judgment or emergency services.