Effective date: July 1, 2026
Dog Allergy Test Canada respects your privacy and is committed to handling personal, order, sample, and testing information responsibly.
This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you visit dogallergytest.ca, purchase a testing kit, contact customer support, register a kit, submit a sample, or receive testing services.
By using this website or placing an order, you acknowledge the practices described in this policy.
The information collected depends on how you interact with our website and services.
We may collect:
Your name
Email address
Telephone number
Billing address
Shipping address
Account details
Communication preferences
Customer-service correspondence
When you purchase a product or service, we may collect:
Order number
Product purchased
Purchase date
Payment status
Delivery method
Tracking information
Refund or replacement history
Order-related communications
Payments may be processed by an independent payment provider. Dog Allergy Test Canada generally does not receive or store complete payment-card numbers.
Depending on the testing service ordered, we may collect or process:
Your dog’s name
Breed or breed information
Age or approximate age
Reported symptoms or concerns
Suspected food or environmental triggers
Kit registration details
Sample identification numbers
Collection information
Consent or submission forms
Laboratory status updates
Testing results
Reports
Customers should provide only the information reasonably necessary to complete the requested service.
Certain information may be collected automatically when you use the website, including:
Internet Protocol address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of access
Website interactions
Cookie and session identifiers
General location derived from technical information
This information may be collected through cookies, analytics tools, server logs, and similar technologies.
We may use collected information to:
Process and fulfil orders
Ship testing kits
Register returned samples
Coordinate laboratory testing
Match samples with customer orders
Review consent and submission forms
Provide shipping and sample-status updates
Deliver results through the reseller process
Respond to customer questions
Process eligible refunds or replacements
Investigate shipping or sample concerns
Improve website performance
Maintain accounting and transaction records
Detect fraud or misuse
Meet legal, contractual, and security obligations
Enforce our policies and protect our rights
We may also use aggregated or anonymized information to understand website use and improve our services.
Consent may be provided when you:
Submit information through the website
Place an order
Register a testing kit
Complete a consent form
Submit a sample
Contact customer support
Agree to receive optional communications
Some testing services cannot be completed without the required information and consent.
Where permitted, consent may be withdrawn by contacting us. Withdrawing consent may prevent us from processing an active order, completing testing, or delivering a report.
Certain information may still need to be retained for legal, accounting, laboratory, fraud-prevention, or record-keeping purposes.
Some tests require completed consent forms, submission forms, or additional authorization before laboratory processing can begin.
Customers are responsible for:
Completing all required fields accurately
Confirming that they are authorized to submit the sample
Matching the form to the correct sample and order
Providing all requested information
Responding to requests for missing documents
A sample may be placed on hold or rejected when required information is missing, incomplete, unreadable, or inconsistent.
Time spent resolving consent or documentation issues is outside the stated laboratory turnaround period.
Dog Allergy Test Canada may act as a reseller, coordinator, or customer-service provider rather than the laboratory that performs the analysis.
Information required to complete a test may be shared with an independent laboratory or testing provider.
This information may include:
Sample identifiers
Kit registration details
Submission information
Consent forms
Testing instructions
Order details required to prepare a report
Results are sent through the reseller process. Customers should follow the instructions provided with their order for receiving or accessing their report.
Independent laboratories may maintain separate privacy, security, quality-control, and information-retention practices.
We may share necessary information with organizations that help us operate the website and provide testing services.
These organizations may include:
Independent laboratories
Kit suppliers
Shipping carriers
Payment processors
Website hosting providers
Email and communication platforms
Customer-support systems
Analytics providers
Fraud-prevention services
Information-security providers
Accounting and professional advisers
Service providers should receive only the information reasonably required to perform their assigned functions.
We may disclose information when we reasonably believe it is necessary to:
Comply with a law, court order, or lawful government request
Investigate suspected fraud
Protect a person’s safety
Enforce our policies or agreements
Protect our customers, website, systems, or business
Establish, exercise, or defend a legal claim
Information may also be transferred as part of a sale, merger, restructuring, financing, or transfer of business assets, subject to applicable requirements.
Payments may be processed by an independent payment provider.
The provider may collect:
Cardholder name
Payment-card information
Billing address
Transaction details
Fraud-screening information
Dog Allergy Test Canada generally receives confirmation that a payment was approved or declined but may not receive the complete payment-card number.
Payment providers handle information according to their own terms and privacy practices.
Our website may use cookies and related technologies to:
Support website functions
Maintain shopping-cart activity
Remember preferences
Measure traffic
Improve website performance
Detect misuse
Support analytics or marketing where permitted
You may be able to block or delete cookies through your browser settings. Some website functions may not work correctly when necessary cookies are disabled.
Where permitted, we may send optional promotional emails or product information.
You may unsubscribe from promotional messages by using the unsubscribe method included in the communication or by contacting us.
You may still receive non-promotional messages relating to:
Active orders
Shipping
Sample receipt
Required documentation
Retesting
Results
Refunds
Security or account issues
Information may be retained for as long as reasonably necessary to:
Complete the ordered service
Maintain transaction records
Provide customer support
Meet laboratory requirements
Resolve disputes
Prevent fraud
Comply with tax, accounting, contractual, or legal obligations
Different types of information may be retained for different periods.
When information is no longer required, it may be deleted, anonymized, or securely archived.
Independent laboratories and service providers may apply their own retention schedules.
We use reasonable administrative, technical, and organizational safeguards intended to protect information from:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
No website, database, email system, or electronic transmission can be guaranteed to be completely secure.
Customers should protect their account details, order numbers, passwords, and report-access information.
Some service providers, systems, or laboratories may store or process information outside the customer’s province or outside Canada.
When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction.
We take reasonable steps to work with service providers that use appropriate safeguards for the information they process.
You may contact us to request access to personal information under our control or to ask that inaccurate information be corrected.
We may need to verify your identity before completing a request.
Access may be limited where permitted or required, including where disclosure could:
Reveal another person’s information
Affect an investigation
Breach legal privilege
Conflict with a legal obligation
Create a safety or security risk
Expose confidential business information
You may request deletion of eligible personal information or withdrawal of consent where applicable.
Some information may need to be retained to:
Complete an active order
Maintain laboratory records
Resolve a dispute
Prevent fraud
Meet legal or accounting obligations
Establish or defend a legal claim
Withdrawing consent may make it impossible to continue providing certain services.
Testing information may include details about a dog’s symptoms, reported sensitivities, suspected triggers, breed, and sample results.
This information is collected to coordinate the ordered service.
Dog allergy or sensitivity testing does not replace examination, diagnosis, treatment, or advice from a licensed veterinarian.
Customers should consult a veterinarian if a dog has ongoing, severe, or worsening symptoms.
The website and online purchasing process are intended for adults.
We do not knowingly collect personal information online directly from children without appropriate authorization.
An order submitted by or for a minor should be managed by a parent, guardian, or another person legally authorized to provide the required information and consent.
Laboratory turnaround time starts only after the sample has arrived at the laboratory and has been accepted for processing.
The following periods are not included in laboratory turnaround estimates:
Initial kit delivery
Time taken to collect the sample
Return shipping
Carrier delays
Laboratory intake
Missing-form resolution
Replacement-sample collection
Retesting
Shipping delays are outside laboratory turnaround time.
Some samples may fail or require another collection. Information connected with a failed sample, replacement kit, or retesting request may be retained as part of the order record.
Certain specialized tests may require additional consent, handling, or documentation.
Where a prenatal testing service is offered or ordered, the sample must be returned using the instructions included inside the prenatal kit.
General website instructions, standard packaging, or directions from another product must not be substituted for the prenatal-kit instructions.
The website may contain links to websites operated by other organizations.
Dog Allergy Test Canada is not responsible for the privacy, security, cookies, or content of third-party websites.
Customers should review the applicable privacy policy before submitting personal information to another website.
We may revise this Privacy Policy to reflect changes in our services, technology, providers, or legal responsibilities.
The updated version will be posted on this page with a revised effective date.
Continued use of the website after an update means the revised policy will apply to future interactions, subject to applicable requirements.
Questions or requests concerning this Privacy Policy may be directed to:
Dog Allergy Test Canada
Email: info@dogallergytest.ca
Phone: +1 (844) 822-2211
You may also review our Return Policy and Shipping Policy.
