Effective date: July 1, 2026
This Return Policy explains when an order placed through Dog Allergy Test Canada may qualify for cancellation, return, replacement, or refund.
Testing kits and laboratory services differ from ordinary retail products. Collection materials may be hygiene-sensitive, tamper-sensitive, registered, or intended for one-time use. Laboratory, fulfilment, and administrative costs may also be incurred before results are issued.
Please review this policy before placing an order through dogallergytest.ca.
Contact us as soon as possible if you need to cancel an order.
A cancellation may be considered when:
The order has not entered fulfilment
The kit has not been prepared
The kit has not been shipped
No customized work has begun
The order has not been transferred to a laboratory or supplier
Cancellation cannot be guaranteed after fulfilment starts.
Where permitted, an approved refund may be reduced by payment-processing, administrative, shipping, handling, or fulfilment expenses already incurred.
A testing kit that has already been shipped may not qualify for a full refund.
Original shipping charges are generally non-refundable once the carrier accepts the package, unless the shipment resulted from an error by Dog Allergy Test Canada.
Do not return a kit without first contacting our support team. Unauthorized returns may not be accepted or refunded.
An unopened kit may be considered for return when:
Return authorization is obtained in advance
The kit remains unused
The original packaging is intact
No sample has been collected
All components are included
The kit has not expired
The product is eligible for return
The customer may be responsible for return postage and the original delivery cost.
Approval depends on the product type, kit condition, and costs already incurred.
Opened or used testing kits are generally not eligible for return.
A refund is normally unavailable after:
Collection materials have been opened
A sample has been collected
The kit has been used
The sample has been mailed
The sample has reached the laboratory
Laboratory preparation has begun
Testing has started
A report has been completed or released
Single-use or exposed collection materials cannot normally be restocked or resold.
Inspect the package shortly after delivery.
Contact us promptly if:
The kit arrived damaged
Required materials are missing
The wrong product was delivered
A component appears defective
The package appears to have been opened
Collection materials cannot be used safely
Please provide:
Your name
Order number
A description of the issue
Photographs, where available
Information shown on the package label
Do not use damaged, contaminated, expired, or incorrect materials unless our support team confirms that they are suitable.
Depending on the circumstances, we may replace an affected component, send another kit, or provide another appropriate remedy.
Clients must follow all collection, storage, packaging, and return instructions included with the testing kit.
Customers are responsible for:
Reading all instructions before collecting the sample
Using the correct sample type
Collecting the sample as directed
Avoiding contamination
Completing required forms
Matching identifiers to the correct order
Packaging the sample properly
Returning it through the approved method
A free replacement or refund may not be available when a problem results from failure to follow the kit instructions.
Some tests require consent forms, submission forms, or additional information before testing can begin.
Customers must:
Complete all required fields accurately
Provide required authorization
Match the paperwork with the correct sample
Submit documents using the instructed method
Respond to requests for missing information
A sample may be placed on hold or rejected when the required documentation is incomplete, unreadable, inaccurate, or missing.
Delays caused by incomplete documentation do not normally create an automatic right to a refund.
Biological samples do not always produce usable results.
A sample may fail because of:
Insufficient material
Improper collection
Contamination
Incorrect sample type
Leakage
Damage during shipping
Delayed return
Incorrect packaging
Failure to meet laboratory quality requirements
A failed, inconclusive, or insufficient sample does not automatically qualify for a refund.
The available resolution may depend on:
The test purchased
The reason for the failure
The laboratory’s quality review
Costs already incurred
Whether another sample can reasonably be collected
The applicable laboratory or supplier policy
Where permitted, the customer may be asked to collect and return another sample.
The available resolution may include:
Replacement collection materials
A new testing kit
A second sample submission
Additional laboratory review
Re-testing
Additional kit, shipping, collection, administrative, or laboratory charges may apply.
Re-testing will extend the original estimated completion date.
A replacement kit does not guarantee that the next sample will produce a usable result.
Laboratory turnaround time starts after the sample arrives at the laboratory and is accepted for processing.
Turnaround estimates do not include:
Delivery of the kit to the customer
Time taken to collect the sample
Return shipping
Carrier delays
Laboratory intake and registration
Missing consent-form resolution
Customer response time
Replacement-sample collection
Re-testing
Additional quality-control review
Turnaround periods are estimates unless a guaranteed timeframe is expressly provided in writing.
Shipping delays are outside laboratory turnaround time.
Results are delivered through the reseller process.
Depending on the testing service, customers may receive results through:
Email notification
Secure online access
Communication from Dog Allergy Test Canada
Another method described with the product
Customers are responsible for providing accurate contact information and checking spam, promotional, and junk-email folders.
Dog allergy or sensitivity testing may provide information about possible food or environmental triggers within the stated scope of the purchased service.
A refund is not normally available because:
The results differ from the customer’s expectations
A suspected allergen is not listed
The report does not confirm an assumed trigger
The customer disagrees with the findings
A dog continues to have symptoms
A veterinarian recommends further testing
The report does not diagnose a medical condition
The results do not replace veterinary examination or treatment
Customers should review the product description, testing scope, and limitations before purchasing.
Ongoing, severe, or worsening symptoms should be discussed with a licensed veterinarian.
Dog Allergy Test Canada does not control postal services, courier networks, weather, customs processes, or transportation systems.
A shipping delay does not automatically qualify an order for cancellation or refund while the package or sample remains in transit.
Contact us when tracking information shows a significant delay so that we can review the available carrier information.
A carrier investigation may be required before a replacement or refund decision is made.
Specialized kits may include separate collection, handling, documentation, and return requirements.
Where a prenatal testing service is offered or ordered, customers must follow the return instructions included inside the prenatal kit.
Do not substitute:
General website return directions
Instructions from another testing kit
Standard return packaging
An unapproved shipping method
Failure to follow the prenatal-kit directions may result in delay, rejection, additional fees, sample failure, or the need for another collection.
Contact Dog Allergy Test Canada before returning any product.
A return request should include:
Customer name
Order number
Product name
Reason for the request
Condition of the package
Whether the kit has been opened
Whether a sample has been collected
Supporting photographs, where applicable
When a return is approved, we will provide the applicable packaging and delivery instructions.
Failure to use the authorized return method may affect refund eligibility.
Approved refunds are normally returned to the original payment method.
The time required for a refund to appear depends on the financial institution, card issuer, or payment provider.
Where permitted, the refunded amount may exclude:
Original shipping charges
Return postage
Payment-processing costs
Administrative expenses
Used collection materials
Laboratory preparation costs
Third-party provider fees
Replacement expenses
Requests to change a product, delivery address, recipient, or testing service should be submitted before fulfilment begins.
Changes may not be possible after:
The kit has been prepared
A shipping label has been created
The package has been transferred to the carrier
The sample has been registered
Laboratory processing has started
Additional charges may apply when a change requires another kit, replacement materials, reshipping, or administrative work.
To request a cancellation, return authorization, replacement, re-testing review, or refund assessment, contact:
Dog Allergy Test Canada
Email: info@dogallergytest.ca
Phone: +1 (844) 822-2211
Include your name, order number, reason for the request, and any supporting photographs or documents.
You may also review our Shipping Policy and Privacy Policy.
