Effective date: July 1, 2026
This Shipping Policy explains how Dog Allergy Test Canada processes orders, delivers testing kits, receives returned samples, and coordinates laboratory intake.
Shipping time and laboratory turnaround time are separate stages. Laboratory turnaround begins only after the sample arrives at the laboratory and is accepted for processing.
By placing an order through dogallergytest.ca, you agree to the terms described below.
Orders may be reviewed before shipment to confirm:
Payment approval
Product availability
Delivery-address accuracy
Kit requirements
Required customer information
Delivery eligibility
Orders are generally processed during regular business days.
Processing may take longer during weekends, statutory holidays, severe weather, high order volumes, product shortages, or circumstances outside our reasonable control.
An order confirmation does not necessarily mean the package has already been transferred to the shipping carrier.
Eligible testing kits may be shipped to supported addresses across Canada.
Available shipping options may depend on:
Province or territory
Postal code
Rural or remote location
Product type
Carrier service
Package requirements
Special handling rules
Some products may not be available in every location.
When an order cannot be delivered using the selected method, we may contact the customer to arrange an alternative or cancel the affected product.
Delivery dates shown at checkout, in confirmation messages, or through tracking services are estimates rather than guarantees.
Actual delivery times may be affected by:
Carrier delays
Weather
Statutory holidays
Seasonal demand
Incorrect or incomplete addresses
Rural or remote delivery schedules
Transportation interruptions
Labour disruptions
Government restrictions
Events outside our reasonable control
Shipping delays are outside laboratory turnaround time.
The time required to deliver the kit and return the sample is not part of the laboratory processing estimate.
Shipping charges may be displayed during checkout or communicated before the order is completed.
Charges may vary according to:
Delivery destination
Service level
Package size and weight
Product type
Carrier rates
Return-shipping requirements
Special handling
Rural or remote-area surcharges
The customer may be responsible for additional charges caused by an incorrect address, refused delivery, failed delivery attempt, or uncollected package.
Tracking details may be provided when available for the selected shipping service.
A tracking number may be generated before the carrier physically receives or scans the package.
Tracking information is controlled by the carrier and may not display every movement or processing event.
Contact us if tracking indicates:
A significant delay
Delivery to the wrong location
A damaged package
An unsuccessful delivery
A package marked as delivered that cannot be located
We may need to complete a carrier investigation before approving a replacement.
Customers are responsible for providing a complete and accurate delivery address.
The address should include:
Recipient name
Street address
Unit or apartment number, where applicable
City
Province or territory
Postal code
Current telephone number
Contact us immediately if an address correction is required.
We may not be able to update an address after the order enters fulfilment or is transferred to the carrier.
Dog Allergy Test Canada is not responsible for delays, losses, or additional costs caused by incorrect or incomplete information supplied by the customer.
A package may be returned when:
The address is incomplete
The recipient has moved
Delivery is refused
The package is not collected
The carrier cannot access the location
Required information is missing
When a package is returned, the customer may be responsible for:
Reshipping costs
Carrier return fees
Replacement expenses
Administrative charges
Original shipping charges may not be refundable.
Inspect the package shortly after delivery.
Contact us promptly if:
The outer package is seriously damaged
Collection materials are broken or leaking
A required component is missing
The wrong kit was delivered
The package appears to have been opened
Keep the original packaging and provide photographs when possible.
After reviewing the issue, we may:
Replace an affected component
Send another testing kit
Contact the carrier
Request additional information
Provide another reasonable resolution
Do not use damaged, contaminated, expired, or incorrect materials unless our support team confirms that they are suitable.
After delivery, customers should:
Read all instructions before opening collection materials
Confirm that all components are present
Complete any required kit registration
Review consent-form requirements
Store the kit according to the included directions
Keep collection materials clean
Check for expiry or use-by information
Improper storage or handling may affect sample quality and may require another collection.
Customers must follow the sample-collection instructions supplied with the product.
Before collecting the sample:
Review all steps
Prepare a clean collection area
Avoid touching collection surfaces
Keep samples from different animals separate
Confirm the correct dog and order information
Complete required labels and forms
Incorrect collection may cause contamination, insufficient material, delay, or sample failure.
Clients must use the return instructions included with their specific testing kit.
Return methods may differ between products. Instructions supplied with one kit should not be used for another product.
Before mailing a sample:
Confirm that collection is complete
Complete all required forms
Match the sample identifier to the order
Seal the sample as instructed
Use the correct return container
Apply the required label
Retain available tracking details
Return the sample within the stated period
Using incorrect packaging, an unauthorized carrier, or an unsuitable mailing method may cause delay, damage, rejection, or sample failure.
Return postage may be included with certain products and excluded from others.
Customers should review:
The product page
Checkout information
Order-confirmation messages
Instructions supplied with the kit
When return postage is not included, the customer is responsible for arranging and paying for an appropriate return-shipping method.
A trackable shipping service is recommended when available.
Some tests require completed consent forms, submission forms, or other information.
The laboratory may place a sample on hold when:
A required form is missing
Information is incomplete
A signature is absent
The form is unreadable
The sample and order details do not match
Required authorization has not been provided
Time spent obtaining or correcting documentation is outside the standard laboratory turnaround period.
Prenatal testing kits may require specific timing, handling, packaging, documentation, and courier services.
Where a prenatal testing service is offered or ordered, the customer must use the return instructions included inside the prenatal kit.
Do not rely on:
General website directions
Instructions from another test
Standard return packaging
An unapproved carrier
Failure to follow the prenatal-kit instructions may result in delay, rejection, sample deterioration, additional costs, or the need for another collection.
A carrier’s delivery scan does not necessarily mean that testing has started.
After delivery, the laboratory may need to:
Receive and sort the package
Match the sample with the order
Review forms
Inspect sample condition
Confirm collection requirements
Register the sample
Determine whether it is suitable for testing
Laboratory turnaround time begins after the sample has arrived and has been accepted for processing.
The following periods are outside laboratory turnaround time:
Initial kit delivery
Customer collection time
Return shipping
Carrier delays
Laboratory intake
Missing-document review
Replacement-sample collection
Re-testing
Some samples may fail laboratory quality checks.
Possible reasons include:
Insufficient sample material
Contamination
Improper collection
Incorrect sample type
Leakage
Incorrect packaging
Damage in transit
Delayed return
Failure to follow instructions
When another collection is available, Dog Allergy Test Canada or the laboratory may contact the customer with further directions.
Additional kit, shipping, administrative, or laboratory fees may apply.
Re-testing will extend the original completion estimate.
Testing results are sent through the reseller process and are not delivered by the shipping carrier.
Depending on the product, results may be provided through:
Email notification
Secure online access
Communication from Dog Allergy Test Canada
Another method described with the service
Customers are responsible for providing accurate contact information and checking spam, promotional, and junk-email folders.
Dog Allergy Test Canada cannot guarantee carrier delivery dates.
We are not responsible for delays caused by:
Severe weather
Carrier network problems
Labour disruptions
Transportation failures
Government restrictions
Service interruptions
Incorrect customer information
Other events outside our reasonable control
We will provide reasonable assistance when possible, but carrier delays do not change the point at which laboratory turnaround begins.
For questions about kit delivery, tracking, sample returns, or laboratory receipt, contact:
Dog Allergy Test Canada
Email: info@dogallergytest.ca
Phone: +1 (844) 822-2211
Please include your name, order number, and tracking information when available.
You may also review our Privacy Policy and Return Policy.
