These terms and conditions govern your use of DogAllergyTest.ca, including browsing the site, placing orders, using content, and communicating with support.
By accessing or using the site, you agree to these terms.
Effective date: June 17, 2026
Last updated: June 17, 2026
These Terms & Conditions govern your access to and use of DogAllergyTest.ca, including browsing the website, creating an account, placing an order, purchasing a sample-collection kit or testing service, submitting a sample, receiving a report, communicating with customer support, and using website content.
DogAllergyTest.ca is operated by Cansoft Technologies Corp., operating as DogAllergyTest.ca. In these Terms, “DogAllergyTest.ca,” “Dog Allergy Test,” “we,” “us,” and “our” refer to Cansoft Technologies Corp.
By accessing the website, placing an order, submitting a sample, or using our services, you agree to these Terms and the policies incorporated into them. Do not use the website or purchase a service if you do not agree to these Terms.
The following policies form part of these Terms:
Product descriptions, prices, checkout information, order confirmations, kit instructions, and product-specific terms presented before purchase also form part of your agreement with us.
If there is a conflict, product-specific terms presented at checkout will apply to that purchase, followed by these Terms and the policies listed above.
You must be at least 18 years old and legally capable of entering into a binding agreement to place an order.
By using the website or ordering a service, you confirm that:
You must not use another person’s identity, payment information, address, account, or personal information without authorization.
DogAllergyTest.ca provides at-home sample-collection kits and arranges analysis of submitted dog samples.
Testing may be performed by an independent laboratory or testing provider acting on our behalf. By submitting a sample, you authorize us to provide the sample and information reasonably required to fulfill the order to the relevant laboratory and service providers.
The applicable product page, checkout page, order confirmation, and kit instructions describe the selected service, including:
Different products may include different panels, reports, testing methods, or sample requirements. You are responsible for reviewing the product description before completing your purchase.
Website content, product descriptions, reports, articles, support materials, and customer-service communications are provided for general informational and screening purposes.
They do not replace:
A result may provide information about possible reactions or sensitivities to substances included in the selected panel. A result does not, by itself, establish a clinical allergy diagnosis or determine the cause of every symptom.
Do not begin, stop, or change your dog’s medication, treatment, supplements, or diet solely because of a test result. Discuss the report and any proposed changes with a licensed veterinarian familiar with your dog’s medical history.
All testing has limitations. No test can guarantee that every allergy, sensitivity, health condition, or cause of symptoms will be identified.
Results may be affected by factors including:
The absence of a reported reaction does not guarantee that your dog cannot react to a substance. A reported reaction does not necessarily establish that the substance is causing a current symptom.
Do not stop prescribed medication before collecting a sample unless instructed by a licensed veterinarian.
You may use the website only for lawful purposes and in accordance with these Terms.
You must not:
We may restrict or suspend access when reasonably necessary to protect customers, systems, laboratories, service providers, or our legal rights.
Submitting an order is an offer to purchase the selected product or service. An automated confirmation acknowledges that we received your order but does not necessarily mean that the order has been accepted or processed.
An order is accepted when payment is approved and we begin preparing, fulfilling, or providing the purchased product or service.
We may decline, cancel, or limit an order when:
If we cancel a paid order before providing the affected product or service, we will refund the amount paid for the canceled portion.
After you place an order, we will send an electronic order confirmation to the email address provided during checkout.
The order confirmation may include:
You are responsible for providing a working email address and reviewing the confirmation promptly. Contact us if the confirmation contains an error.
Unless another currency is clearly displayed, prices on DogAllergyTest.ca are shown in Canadian dollars.
The total amount displayed at checkout may include:
You are responsible for reviewing the total price before submitting the order.
You authorize us and our payment providers to charge the payment method submitted with your order. You confirm that you are authorized to use that payment method.
If payment is declined, reversed, disputed, or otherwise not completed, we may suspend or cancel the order or withhold results until the balance is resolved.
We attempt to provide accurate prices, descriptions, and availability information. Errors may occasionally occur.
We may correct an obvious pricing, calculation, description, or availability error. If an error affects an order before fulfillment, we may:
We will not charge an increased amount without your authorization.
Kits will be shipped to the address provided during checkout. You are responsible for confirming that the recipient’s name, address, email address, postal code, and telephone number are accurate and complete.
We are not responsible for delays, returned shipments, additional charges, or failed delivery caused by incorrect or incomplete information supplied by the customer.
Shipping and delivery dates are estimates unless we expressly provide a written guarantee. Delivery may be affected by postal or courier operations, weather, customs, holidays, transportation interruptions, labour disputes, or events outside our reasonable control.
Tracking information may be provided when available.
Further information is available in our Shipping & Returns Policy.
Contact us promptly if:
We may request your order number, photographs, packaging information, tracking information, or other reasonable evidence before providing a replacement, refund, or other remedy.
Your mandatory rights under applicable consumer-protection law are not limited by this section.
You must read and follow all instructions provided with the kit.
You are responsible for:
Sample collection must be performed safely and without unnecessary pain or distress to the dog. Stop the collection attempt and consult a veterinarian if you cannot safely obtain the required sample.
We are not responsible for injury, distress, or property damage caused by unsafe animal handling or failure to follow the collection instructions.
Samples must be returned to the address stated in the kit instructions. Do not send a sample to another address unless we provide written instructions permitting you to do so.
Unless expressly stated otherwise on the product page, during checkout, or in the kit instructions, the customer is responsible for the cost of returning the sample.
We recommend using a reliable, tracked shipping service and retaining the receipt and tracking number until delivery is confirmed.
We are not responsible for a sample before it is received by the correct laboratory or processing location. Shipping time is separate from laboratory turnaround time.
Any turnaround time stated on the website, product page, order confirmation, kit, or communication is an estimate unless expressly guaranteed in writing.
Laboratory turnaround begins only after:
Turnaround estimates do not include kit delivery, sample-return shipping, weekends, public holidays, customs delays, recollection, payment delays, missing information, additional laboratory review, or circumstances outside our reasonable control.
Results may be completed earlier or later than the estimated date.
A sample may be rejected or may fail to produce a result when it is:
If a sample fails because of a confirmed laboratory error, we may provide repeat testing, a replacement service, or another reasonable remedy without an additional laboratory testing charge.
If a sample fails because of collection, labeling, contamination, storage, packaging, shipping, sample quality, or failure to follow instructions, you may be responsible for:
We will explain the available options and any additional charges before proceeding.
Results are normally delivered electronically to the email address or customer account associated with the order.
You are responsible for:
A report applies only to the dog and sample identified in the submission. It must not be altered, misrepresented, presented as applying to another animal, or used in a misleading or unlawful manner.
You may share the report with your veterinarian or another person authorized by you.
We may issue a corrected report to address a clerical, formatting, identification, or administrative error. A corrected report replaces the previous version.
Contact us as soon as possible if you wish to cancel an order.
Cancellation eligibility may depend on whether:
If an order has not entered fulfillment or shipment, cancellation may be possible. Once fulfillment, shipping, sample processing, or testing has started, cancellation may no longer be available or may be subject to reasonable nonrecoverable charges, except where applicable law requires otherwise.
Cancellation requests are handled under our Refund Policy and applicable consumer-protection law.
Contact us and obtain return instructions before mailing an item back.
Return eligibility may depend on whether the kit has been opened, used, damaged, personalized, registered, or associated with a submitted sample.
Returned items must be sent in the condition required for review. Items that have been opened, used, contaminated, damaged, or returned in an unsellable condition may not qualify for a return unless required by law or caused by our confirmed error.
Unless the return results from our confirmed error, a damaged shipment, or a statutory cancellation right, return-shipping costs may be the customer’s responsibility.
Further information is available in our Shipping & Returns Policy.
Approved refunds will normally be issued to the original payment method. Processing time may depend on the payment provider or financial institution.
Once a sample has been submitted, received, registered, processed, or testing has begun, the testing portion of the purchase may be non-refundable because laboratory resources and services have been committed, except where:
A refund will not normally be provided solely because:
Complete refund information is available in our Refund Policy.
Nothing in these Terms excludes, restricts, or limits a right or remedy that cannot legally be waived under applicable Canadian consumer-protection law.
Depending on the circumstances, statutory cancellation or refund rights may apply where:
If a distance-sales contract is validly canceled under applicable British Columbia law, refund and return obligations will be handled in accordance with that law, including applicable deadlines and responsibility for reasonable return costs.
Where these Terms conflict with a mandatory legal right, the mandatory legal right will apply.
Some website features may permit or require a customer account.
You are responsible for:
You are responsible for activity conducted through your account unless the activity resulted from our failure to use reasonable safeguards.
We may suspend or restrict an account that we reasonably believe is being used fraudulently, unlawfully, abusively, or in violation of these Terms.
By providing an email address or telephone number in connection with an order, you agree that we may contact you regarding:
Marketing communications will be handled in accordance with applicable law. You may withdraw consent to marketing emails using the unsubscribe option or by contacting us.
Withdrawing from marketing communications does not prevent us from sending transactional messages required to fulfill an order.
Our collection, use, retention, protection, and disclosure of personal information are described in our Privacy Policy.
Information may be provided to service providers involved in:
Do not submit personal, financial, veterinary, or confidential information that is not reasonably required for the service.
The website and its text, design, graphics, photographs, logos, branding, product names, reports, software, databases, and other content are owned by or licensed to us and are protected by applicable intellectual-property laws.
We grant you a limited, revocable, nonexclusive, and nontransferable right to access and use the website for its intended purpose.
You may download and retain a purchased report for your records and provide it to your veterinarian.
Without prior written permission, you may not:
Rights granted by applicable law remain unaffected.
If you submit a review, testimonial, comment, photograph, message, or other content, you confirm that:
You retain ownership of your content.
When you submit content for publication, you grant us a nonexclusive, worldwide, royalty-free licence to use, reproduce, format, and display it for operating and promoting the website and services.
We may remove submitted content that violates these Terms.
The website may contain links to or use services supplied by laboratories, couriers, payment processors, hosting providers, analytics providers, veterinarians, or other third parties.
Third parties may have their own terms and privacy practices.
We do not control an unrelated third-party website or service and are not responsible for its independent content, availability, policies, security, or conduct.
A link does not mean that we endorse every statement, product, or service offered by the third party.
We may add, remove, suspend, or modify website features, product descriptions, test panels, prices, laboratories, collection methods, shipping options, or service details.
We will not materially reduce a service already purchased without providing an appropriate alternative, adjustment, or refund where required.
We may temporarily suspend services for maintenance, security, technical issues, laboratory availability, legal requirements, or circumstances outside our reasonable control.
To the maximum extent permitted by law, the website, content, kits, reports, and services are provided on an “as available” basis.
We do not guarantee that:
Nothing in this section excludes a warranty, condition, guarantee, or legal right that cannot legally be excluded.
To the maximum extent permitted by law, DogAllergyTest.ca, Cansoft Technologies Corp., and their directors, officers, employees, contractors, laboratories, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from the website, an order, a kit, a sample, a report, or a service.
This includes, where legally permitted, losses resulting from:
To the maximum extent permitted by law, our total liability for a claim relating to a purchased product or service will not exceed the amount paid for the product or service giving rise to the claim.
These limitations do not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence where liability cannot legally be limited, mandatory consumer rights, or another liability that applicable law does not permit us to exclude or limit.
To the extent permitted by law, you are responsible for reasonable losses, liabilities, and expenses resulting from:
This section does not require you to compensate us for losses caused by our negligence, unlawful conduct, or breach of these Terms.
We are not responsible for a delay or failure caused by circumstances outside our reasonable control, including:
We will take reasonable steps to reduce the effect of the event and resume affected services when reasonably possible.
We may suspend or terminate access to an account or website feature where we reasonably believe:
Suspension or termination does not affect rights, liabilities, or payment obligations that arose before termination.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-law principles.
The courts located in British Columbia will have jurisdiction over disputes relating to these Terms, except where applicable consumer law gives you the right to bring a claim in another jurisdiction.
Before beginning formal proceedings, please contact us and provide a reasonable opportunity to review and resolve the concern.
When contacting us about a dispute, include:
This informal resolution process does not prevent either party from exercising a legal right or remedy.
We may update these Terms to reflect changes in our services, technology, business practices, or legal obligations.
The revised Terms will be posted on this page with an updated effective date. Material changes will apply prospectively unless applicable law permits otherwise.
The Terms in effect when an order is accepted will normally govern that order. Updated Terms will apply to future website use and future orders.
If any provision of these Terms is found invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.
Our failure or delay in enforcing a provision does not waive our right to enforce it later.
You may not transfer your rights or obligations under these Terms without our written consent.
We may transfer our rights or obligations as part of a merger, acquisition, corporate reorganization, sale of assets, financing arrangement, or transfer of the business, provided that your mandatory legal rights are not materially reduced.
These Terms, the policies incorporated into them, the applicable product description, checkout information, and order confirmation form the entire agreement concerning the relevant product or service.
Questions, complaints, cancellation requests, and notices concerning these Terms may be sent to:
Cansoft Technologies Corp.
Operating as DogAllergyTest.ca
21580 48th Avenue
Langley, British Columbia V3A 3M5
Canada
Email:
info@dogallergytest.ca
Telephone:
+1 (844) 822-2211
Contact page:
Contact us
Please include your name, order number, and a clear description of your request.
Use the contact page if you need clarification before placing an order or using the site.
